Mayergasse 6, 1020 Vienna, Austria   |  Phone +43 1 21 40 123  |  E-Mail info@hotel-praterstern.at

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Hotel Praterstern » About us » COVID-19

last updated on 16.11.2020

Current COVID 19 information

Due to the ordinance of the Austrian federal government of November 1st, 2020 we are not allowed to accommodate guests for tourist purposes from November 3rd to December 6th 2020.

The following are exempt from this ban:

  • people who are already in accommodation on November 3rd, 2020,
  • for the purpose of looking after and providing assistance to people in need of support,
  • for professional reasons (business travelers)
  • for training purposes of legally recognized institutions
  • to satisfy an urgent need for housing (e.g. if your own apartment becomes uninhabitable due to a burst water pipe)

If you need a room for one of the reasons mentioned above, we look forward to welcoming you to our house.

Until then, we, Barbara Resch and Christian Sobotka, will mostly work from the home office and are available to answer your questions at any time via email info (at) hotel-praterstern.at. You are also welcome to leave us a short message with your telephone number and we will call you back.

For stays that have been booked through online travel agencies or other external travel agencies, please contact your booking provider directly, as in most cases we have no way of influencing the reservation dates.

We look forward to welcoming you again from December 7st, 2020.

Sobotka Family & team

Latest covid-19-information about the situation in Vienna and Austria

    • From November 17 to December 6, 2020 a 24-hour exit restriction must be observed! Exceptions: Averting an immediate danger for body, life and property, care of and assistance to persons in need of support, covering the necessary basic needs of daily life, professional purposes, if necessary, staying outdoors for physical and psychological recreation.

    • Retail and service businesses like hairdressers and beauty salons will be closed from November 17 to December 6, 2020. Exceptions: grocery stores, drugstores, post offices, banks, tabaco stores and pharmacies. It is absolutely compulsory to wear masks and a safety distance of at least one meter must be maintained.

    • Public transport in Vienna is not restricted. Masks must be worn when entering the station buildings of public transport and in public transport, including taxis and transport service providers.

    • All events are cancelled until further notice (sports sector, cultural sector and leisure sector).

    • Christmas markets will not open for now.

    • Cultural and leisure facilities such as museums, zoos, amusement parks, swimming pools, sport studios, dance schools, casinos, theatres, concert halls, cinemas and cabarets are also closed.

    • Catering establishments are closed since November 3, 2020 and may only offer take-away and delivery services between 6 a.m. and 8 p.m.

    • Hotels are closed (exception: for business travelers).

    • Clubs and discos are still closed.

    • As of October 25, 2020 an obligatory mouth-and-nose protection will apply to ALL enclosed public spaces (including interground pedestrian passages, subway stations, platforms, airports, etc.) Face shields or chin visors are no longer considered to be mouth and nose protectors.

    • The 1 metre minimum distance rule to persons with whom one does not live in a common household must be applied.

More information you can find unter www.wien.info

Do you already have the Stop Corona app?

Protect youself and your loved ones and help stop the virus from spreading.

Install now and enjoy your vacation for sure!

All information about the app you can find here.

Christmas Markets - COVID-19 prevention concept

A COVID-19 prevention concept has been developed to ensure the Christmas markets pass off safely. This includes:

  • Mandatory face coverings for visitors and employees (except when consuming food and drinks)
  • Disinfectant dispensers and regular hand hygiene
  • No indoor activities
  • One-way regulations & marshal services
  • Recommendation not to organize a children's program
  • Maximum of 4 people per tall table in dedicated zones

Furhter information about the Christmas Markets you can find here.

Vienna has been voted one of the safest travel destinations at Christmastime. So there's nothing to get in the way of a Christmas vacation in Vienna or a visit to the Viennese Christmas markets.
More information.

Suspicion of infection

If you suspect that you are infected, please stay in your room and avoid gatherings of people and public transport.

Call the health hotline on 1450: You will be looked after by medical staff over the phone and given further information.

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