Mayergasse 6, 1020 Vienna, Austria   |  Phone +43 1 21 40 123  |  E-Mail

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Hotel Praterstern » About us » Hygiene standards

last updated on 13.09.2020

Our hygiene standards

5 rules that we should all always follow

  1. Keep at least 1 meter away from others
  2. Do not shake hands
  3. Wear mouth and nose protection
  4. Wash hands several times a day
  5. Sneez or cough in the armcrook or in a handkerchief

Our personal protective measures for your safe and relaxing stay

We, Sobotka family and our team, have already adapt our internal hygiene and preventive measures to the situation so that you and our employees are optimally protected and can enjoy a nice and relaxing stay in our hotel.

  • We welded the TV remote control to make cleaning easier for every guest.
    Please do not unpack them.

  • Additional pillows, cuddly blankets and cuddly pillows are only available on request.

  • Unfortunately, we want to and have to do without difficult to clean decoration in this challenging time.

  • Our reception staff will be happy to inform you personally about everything related to our hotel and tips for trips. There is currently no guest folder in the room, but we can also give you a freshly disinfected folder at the reception. We kindly ask you to hand it in again on departure.

  • There is a disinfection dispenser on each floor next to the elevator, we ask you to use it. - This is how you protect us and yourself.

  • Our housekeeping makes every effort to clean your room with the greatest care. Sockets, light switches, door buckles and storage areas are disinfected daily.

  • We ask you to store your personal belongings in the wardrobe as far as possible so that you can make it easier for our housekeeping to clean the rooms carefully. Thank you very much!
    If you do not want a room cleaning, please put the red do not disturbe sign on the door or inform our reception team.

  • We currently offer you a breakfast buffet that is tailored to the currently applicable hygiene and safety measures. Please choose your breakfast time the day before so that your table can be disinfected, set and prepared for you personally. Your table will then be ready for you in the morning at your chosen time for 45 minutes. Please disinfect your hands before using the buffet and use the cutlery provided to remove the food.

    We look forward to fulfilling your wishes personally!

  • We participate in the initiative "Safe hospitality - Test offer tourism".
    As part of this, we regularly undergo voluntary testing for the SARS-CoV-2 pathogen so that you as a guest can feel comfortable and safe with us.

Do you already have the Stop Corona app?

Protect youself and your loved ones and help stop the virus from spreading.

Install now and enjoy your vacation for sure!

All information about the app you can find here.

general rules of conduct for gastronomy, lodging and leisure activities

The following rules of conduct for personal protection have been published by the Austrian Federal Government.

  1. Keep at least 1 meter away from other people except people from the same household or fellow travelers in the same apartment.
    When exercising, the distance must be at least 2 meters.

  2. The mask obligation applies in all forms of customer contact.
    This includes entire retail and service sector, in public authorities, in all museums, libraries, public transport, visits to nursing homes, hospitals and health resorts, doctor's surgeries, pharmacies.
    This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons.

  3. A mouth and nose protector is necessary in the publicly accessible areas of the hotel.

  4. Reserve in advance if possible
    Avoid traffic jams at entrances and exits, reception and checkout areas if possible.

  5. Follow the instructions of the employees.

  6. Avoid shaking hands and hugs.

  7. Wash hands several times a day with soap and water for at least 30 seconds.

  8. Avoid touching the face with uncleaned hands.

  9. Sneeze or cough in the crook of the arm or in a handkerchief.

  10. Stay at home with signs of illness and do not travel. If there are signs during the stay, contact the host.

With your care you protect yourself as well as other guests and your hosts!

Latest information about Vienna

  • The 1 metre minimum distance rule to persons with whom one does not live in a common household still applies.

  • The mask obligation applies in all forms of customer contact.
    This includes entire retail and service sector, in public authorities, in all museums, libraries, public transport, visits to nursing homes, hospitals and health resorts, doctor's surgeries, pharmacies.

  • The Prater is open again.

  • Our Tourist Info in the city centre (Albertinaplatz) is open daily from 10am - 6pm. The Tourist-Info at the main railway station and at Vienna Airport will remain closed for the time being.

  • Shops are open again.

  • Public transport in Vienna is NOT restricted. Masks are compulsory in all public transport, including taxis and transport service providers.

  • Restaurants, bars and coffee houses are open between 6 a.m. and 1 a.m. Only Service personnel must wear a mouth and nose protector. Reservation is recommended. Consumption is only allowed at the seat (consumption at the bar is prohibited).

  • Many sights and museums are already open again.

  • The Vienna parks, the Federal Gardens (Schönbrunn Palace Park, the Augarten, the Burggarten, the Volksgarten and the Belvedere Garden) and playgrounds are open.

  • Indoor leisure facilities, gyms and swimming pools are open again. Cinemas may also open.

  • The short-term parking-zones are effective.

    • Events are allowed both indoor and outdoor. From September 14, 2020 indoor events without assigned seats with a maximum of 50 people are allowed, outdoor events with a maximum of 100 people. For large events with assigned seats, 1,500 people are allowed indoors and 3,000 people outdoors. For indoor events it is necessary to wear a mouth and nose protector (except at the assigned seat).

    • Trade fairs and congresses are allowed again in Austria - after official approval and with Covid-19 prevention concept.

    • Clubs and discos are still closed.

Further information you can find also under

Suspicion of infection

If you suspect that you are infected, please stay in your room and avoid gatherings of people and public transport.

Call the health hotline on 1450: You will be looked after by medical staff over the phone and given further information.

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