Mayergasse 6, 1020 Vienna, Austria   |  Phone +43 1 21 40 123  |  E-Mail info@hotel-praterstern.at

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Hotel Praterstern » Reservation and cancellation conditons

Reservation and Cancellation Conditions

  1. The following reservations and cancellation conditions apply according to the booked rate:

    1. Flexible rate
      Free cancellation till 3 days before arrival.
      One night must be paid by cancellation within 3 days before arrival, or in case of no show. To fix your reservation we need your credit card details (number + expiry date) as guarantee or make a prepayment of 30 percent of the total costs.
    2. Standard rate
      Free cancellation up to 14 days before arrival.
      In case of later cancellation or no show, 100% of the booking amount will be charged. At the time of booking a valid  and covered credit card must be deposited as a guarantee. The credit card will not be pre-charged in advanced by the hotel.

    3. Saving rate
      This rate can only be booked up to 14 days before arrival and can not be canceled or modified free of charge. In case of cancellation or no show the total amount of the reservation will be charged.At the time of booking a valid  and covered credit card must be deposited as a guarantee. The credit card may be pre-charged in advanced by the hotel.

    4. Non refundable rate
      No free cancellation or rebooking possible.
      In case of cancellation the total amount of the reservation will be charged. At the time of booking a valid  and covered credit card must be deposited as a guarantee. The credit card may be pre-charged in advanced by the hotel.

    5. Packages
      Free cancellation till 3 days before arrival.
      50 percent of the total costs must be paid by cancellation within 3 days before arrival, or in case of no show. To fix your reservation we need your credit card details (number + expiry date) as guarantee or make a prepayment of 30 percent of the total costs.

    6. Vouchers
      Free cancellation up to 3 days before arrival possible.
      After that, the voucher will be redeemed. For a fixed reservation, the coupon code must be pre-delivered.

    7. Groups bookings (more than 4 rooms)
      Free cancellation till 28 days befroe arrival, till 14 days before arribal 50%, till 7 dags before arrival 80% and within 3 days before arrival 100% of the whole amount must be paid. To fix your reservation we need a prepayment of 30 percent of the total costs.

  2. Our rates are very competitive so we kindly ask you to pay in cash at the hotel.
  3. All bookings are based on the following general terms and conditions.

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